Payments & Refunds
Each retreat, conference, seminar, training intensive, and networking program represents a mutual investment of time, energy, and finances from The Guardians and the participants.
The Guardians intends to offer a high value experience to each participant as described in our marketing materials. It may be necessary, from time to time, to modify the event schedule within a day, adjust activities, or substitute presenters. These changes are not grounds for withdrawing a participant's registration.
In the rare situation where a change of city or dates occurs, participants will be granted an opportunity to cancel their registration with a full refund.
The following payment and refund guidelines apply to all events produced by The Guardians, Inc. and its subsidiaries.
MEMBERS
In general, current members of The Guardians receive preferential treatment at events. This may include advanced registration opportunities, free or minimal fee registrations, special seating, or bonus activities.
For registrations cancelled more than 60 days prior to the start of the event, members are eligible for a full refund of the registration fee.
For registrations cancelled 30 to 60 days prior to the start of the event, members are eligible for a refund of the registration fee less a $250 cancellation penalty.
For registrations cancelled less than 30 days prior to the start of the event, refunds are not offered. For registrations in excess of $1,500, 50% of the fees paid will be credited to a future event. For registrations of $1,500 or less, the fees paid less a $750 cancellation fee will be credited to a future event.
Spouses, business partners, and "Plus One" guests of members are considered non-members for the purposes of this policy.
NON-MEMBERS
For registrations cancelled more than 75 days prior to the start of the event, non-members are eligible for a full refund of the registration fee.
For registrations cancelled 45 to 75 days prior to the start of the event, non-members are eligible for a refund of the registration fee less a $500 cancellation penalty.
For registrations cancelled 44 to 30 days prior to the start of the event, non-members are eligible for a refund of the registration fee less a $750 cancellation penalty.
For registrations cancelled less than 30 days prior to the start of the event, refunds are not offered. For registrations in excess of $2,000, 50% of the fees paid will be credited to a future event. For registrations of $2,000 or less, the fees paid less a $1,000 cancellation fee will be credited to a future event.
For extenuating circumstances such as the death of a close family member or an acute injury that would preclude physical participation in the event's scheduled activities, The Guardians, at its sole discretion, may offer a refund less a cancellation penalty.
REGISTRATION WAITING LISTS
For some events, registrants are placed on a waiting list. The waiting list may give priority to members, prior attendees, or certain groups of individuals. A financial deposit or credit card authorization may be required in order to be placed on the waiting list.
An individual may withdraw from the waiting list at anytime with a full refund of the deposit. Refunds are processed within 10 business days of receiving written request to withdraw from the list. Refund requests may be emailed to info@theguardiansalliance.com or mailed to The Guardians, 220 Calle Manuel Domenech #220, San Juan, PR, 00918.
If a waiting list registrant is offered a ticket/seat for an event, the registrant will have 3 business days to accept the offer by paying the remaining registration fee in full or according to the prescribed payment terms. Failure to accept the offered registration may result in removal from the waiting list and a full refund of any deposit will be issued within 10 business days.
Once a registration is accepted, the member and non-member refund policies above will apply.
RECURRING SUBSCRIPTIONS
Cancellation of a recurring subscription must be made in writing at least 30 calendar days prior to the expiration date. Payments will not be prorated. Cancellation requests may be emailed to info@theguardiansalliance.com or mailed to The Guardians, 220 Calle Manuel Domenech #220, San Juan, PR, 00918.
A new subscription may be cancelled for a full refund within 3 business days of inception provided there is no evidence of intellectual property harvesting.
CORONAVIRUS & PANDEMIC CONSIDERATIONS
If a registrant or a household family member tests positive for the COVID-19 Coronavirus in the 21 days prior to the start of the event, The Guardians will apply the paid registration fee to a future event less a $250 cancellation fee.
Updated 5/8/2021
